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DrChrono for Physical Therapy vs.’s All-In-One Fitness Business Software


Manage and Grow Your Fitness Business Better with Learn more below.

Choose’s All-In-One Fitness Business Management Software. Review our head-to-head DrChrono for Physical Therapy review and software comparison and see for yourself. Get a custom web and smartphone app designed for your brand with additional customization available throughout your custom-built software. Grow your business, turn leads into clients, and increase revenue.

Choosing the right software is an important decision to make and can oftentimes contribute to a business’s success. We hope that by the end of this review stands out as the clear cut choice.

In this review we will cover the company background of DrChrono as well as information about their system, features, pricing, and their top competitors.

We will also go into more detail about the software platform and how our features are built with your success in mind. From customized web and apps to workout creation/delivery, e-commerce, nutritional tracking, and more, equips you with the necessary tools to grow and manage your business.

If you want to learn more about the numerous possibilities provides, book a demo with today.

Fitness Pros Who Trust

DrChrono Software Review

DrChrono logo

So, what is DrChrono EHR?

Founded in 2009 and based in Sunnyvale, California, DrChrono is an Electronic Health Record Management system created by Michael Nusimow and Daniel Kivatinos.with the goal of building software to help family members through serious diagnoses in mind. Their features are more so designed for businesses and practices in the physical therapy/healthcare field as EHR is a software that PTs use.

In general, DrChrono’s physical therapy documentation software garners positive reviews but there are important aspects of their business that users have common disdain for and the following DrChrono reviews reflect that:

“When reaching out after signing a contract good luck getting help. We feel like we have become a number and not a customer or assets to them. It is one of the worst companies I have experienced since 1999.” (Capterra)

“Customer support is so awful that it’s unusable.” (Capterra)

Extremely expensive for what you get. Everything is an add on with extra expense. Customer service is beyond terrible.”(Capterra)

Constantly down. Crashed. Poor customer service. Not easy to use.”(Capterra)

Many users collectively complain about their inadequate customer support and faulty features, which can be concerning for any business especially in the health field. You need to have software that operates well with a support system you trust. If not, your business and clients may very well suffer.

DrChrono vs

DrChrono’s software is more so designed for healthcare companies to manage their patients’ health progress and other relevant variables. As their software has some decent assessment features, some fitness businesses may view them as an option. We will tell you why this may not be the case especially when compared to the software platform.

Unless otherwise stated, all images and reviews below are of/about the software platform.

Fitness Business Management Software

One of the main components to look for in software designed for businesses is its management capabilities. If you want to grow your business, the software you use has to have the necessary systems in place for easy-yet-efficient management.

With, we created our dedicated Fitness Business Management Software (FBM) that is capable of managing many features such as schedule management for classes, members, and employees as well as workout creation and delivery, billing, notifications, and more. All of these features are operable within the same web and mobile apps so there is no need to learn and navigate through different systems.

Below, we will get into more detail on how DrChrono stacks up against regarding important management features.

Client/Class Scheduling

Both and DrChrono feature client scheduling capabilities. DrChrono’s software allows you to set up appointments for clients and set appointment reminders. However, their software is able to integrate with only Apple calendar as their software is not compatible with Android. It is also unclear of their software’s capability to schedule classes with multiple clients at one time.’s calendar features allow you to track visits, book classes, and sessions, engage your clients with recurring appointment reminders via email and text, and provide calendar integration with Google and Apple. With our calendars, you can also sort by:

  • Trainer
  • Location
  • Service
  • Recurring
  • Time
  • Availability

Our calendars are built to manage your training sessions easily no matter the scenario.

Gym/Facility Management

Both and DrChrono have facility management features in assignable staff roles, availability, sales and business reports, and permissions.

Client Automation

The main known automation features for DrChrono are automatic reminders. They also state to automate the prescription and delivery of care plans but do not expand further on the subject. With you can be sure that you will be equipped with necessary automation features for various areas of your business.

You will be able to:

  • Automate Emails and Texts/Other Automatic Features
  • Automate Workout Delivery
  • Automate Resource Delivery
  • Automate Assessment Delivery
  • Automate Reminders/Alerts via app, text, and email

With the automation implemented in our software, you will save time allowing you to focus on the more important matters of your life and business.

Dedicated Zapier Support

At, we provide our clients with a plethora of integrations – but, sometimes, you want a bit of a boost. Our partnership with Zapier allows you to, in Zapier’s words, “Integrate (link your web apps with a few clicks, so they can share data), Automate (pass info between your apps with workflows called Zaps), and Innovate (build processes faster and get more done – no code required).

Part of this partnership includes dedicated Zapier support to help you through every step of the process. With over 2,000 apps to choose from, you can rest assured that your company’s website is as efficient and user-friendly as possible.

Dedicated Account Manager

DrChrono states to provide a dedicated account manager if you purchase the most expensive bundle for their software. However, with many reviews unhappy with their customer service, it seems very risky to consider. Their proposed lack of customer service can have negative implications on your business which is something you never want.

At, we take customer service very seriously; which is why we provide our clients with a dedicated account manager to help them through every step of the process – indefinitely.

If you want to redesign your website, your account manager will get it done. If you want to set up an e-commerce store, your account manager won’t blink twice. Whatever you need, our world-class dev team will come through. From the mundane to the complex, we have you covered.

Customized Software

You are unable to customize your software to your brand’s likeness with DrChrono. For your business to stand apart you need to be able to showcase your brand effectively as your brand’s image may pique interest for potential clients.


Customizability is one of the reasons that makes special. You are able to customize your web and apps with not just colors and logos but also verbiage, integrations, custom videos, and more. Clients will search for and see your brand straight from the Apple and Android app stores.

iOS & Android Apps

DrChrono features an app compatible for only iOS devices. Their software is not compatible with Android devices which limits the number of clients that can effectively utilize the software. Also, to use certain features such as checking clients in, you have to download different applications. features fully customizable mobile apps available for trainers and clients on both Android and iOS devices. Within our apps you are able to access all the tools you need whether it be creating, tracking, and logging workouts, or handling options for billing, check-ins, health performance assessments, and automated features.

Everything you need is located in one location so you won’t have the burden of learning and downloading different applications.


DrChrono does not offer you your own website. With you have the ability to acquire your own fully customizable website with a full range of customizable options just like our smartphone apps.

Some of the features our websites offer include:

  • Responsive
  • SEO optimized
  • Unlimited theme changes
  • Built to convert visitors to leads
  • Custom graphic work
  • Google Certified Partner
Security Features

DrChrono states its software stores your information in a HIPAA-compliant SSAE 16 SOC 1 and SOC 2 data center while using HTTPS communication protocol when you access your information.’s website and mobile apps are committed to processing data in accordance with its responsibilities under the GDPR. Security measures for include:

  • SSL Security
  • Privacy Shield Framework
  • Google Cloud

Marketing Integrations

Many of the integrational options DrChrono offers, such as Square, Physitrack, and Box, help with some of the main features for their software. They do not offer marketing integrations that connect with popular platforms. Aside from the features that solely provides you with, also empowers you with numerous integrational options ensuring that you have many ways to market your business and interact with your clients and staff.

Some of our more popular integrations include:

  • MailChimp
  • ConstantContact
  • ConvertKit
  • Zapier
  • Google Analytics
  • Facebook Pixel

Grow and manage your fitness business better with

Workout Software

Other than providing clients with exercises mainly targeted for rehabilitation, DrChrono does not have sufficient workout creation/logging features. With we made it a point to include powerful workout features that are designed to not only help your clients reach their individual goals but to grow your business as well.

Workout Creator/Logger

Being able to create and log workouts can be important for your fitness business. Every client is different so having the ability to devise a specific plan for their health and fitness needs is pivotal. Regarding workouts, DrChrono states to offer peer-reviewed exercises, activities, and telehealth services but does not expand on how these features can be utilized. You also have to access these features on another platform via Physitrack’s PhysiApp.

Our workout creator/logger provides users with endless possibilities for delivering workouts, tips, and encouragement to clients on a single app for any scenario, including:

1-1 Training

One-on-one training sessions are very common in the fitness world as they allow you to specifically tend to the goals and needs of an individual client. Our software allows personal trainers to fully customize their one-on-one training sessions in-person and/or online.

Group Training

Group training sessions are also a common form of training that many people participate in. With our software, customized group training sessions can be created allowing you to design workouts for any particular group activity.

Online Training

Our software allows you to take advantage of the robust online world by allowing you to design online workout plans for clients. Whether it be people you meet through social media platforms or your own in-person clients, you are able to sell plans to fit the needs of any individual or group.

Exercise Library

On DrChrono’s website they state to have thousands of peer-reviewed exercises and activities via Physitrack for clients but do not explain how these exercises are viewed or delivered.

With you will have a pre-built library of exercises that can be used to create customized workouts for your clients. These exercises include video demonstrations, tips, location of muscles worked, and more. You are also able to add your own custom exercises allowing you to create any specific type of workout plan for clients.

Custom Exercises

With we give you the ability to custom make the exercises you want to show your clients. These exercises can be filmed anywhere and can feature you, your staff members, or anybody of your choice. Whether it be at home workouts or exercises on the court or field, you are able to create videos that serve any specific purpose.

TV Workouts

Aside from providing clients with the ability to watch demos of the exercises you’ve sent them within their workout plans, gyms can use the exercise library as well as a great way to cast exercise demos onto gym television screens during group classes or one-on-one training sessions.

This is a great way to provide that “personal touch” so many people look for when choosing a gym.

E-Commerce Software

Aside from payment processing, DrChrono does not offer key e-commerce features.

We here at know that e-commerce can be a very important asset to growing and maintaining your business which is why we embedded our software with many e-commerce and point-of-sale options.

Payment Processing

DrChrono states that patients have the ability to pay in the form of credit, debit, check, cash, and EFT. You are also able to enable your practice to make a transaction at any point in an encounter and accept payments on mobile devices.’s FBM software allows you to access all of your payment tools in the same custom-branded web and mobile apps. Clients can pay a one-time or recurring fee or membership with cash, check, credit card, or direct deposit online or in-store.

Sell Products allows you to sell products online and/or in-store paving way for various streams of revenue in conjunction with the sales of your workout content.

Sell Workout Plans

Another distinct feature that offers is the ability to sell specialized or customized workout plans to anyone, anywhere. This allows you to ensure that your clients have a plan dedicated to their goals.

Offer Online Workout Memberships

With you also have the ability to sell online workout memberships in which exercises can be performed anywhere and be sent automatically at a designated time/situation. Your clients can be put on an automatic schedule so they have consistency in their fitness journey.

Sell Workout Challenges

Sometimes you need to catch one’s attention for them to recognize your business. Workout challenges can be a great method in attracting new clients as challenges bring a sense of eagerness and motivation. With our software you can sell workout challenges to new or existing clients keeping them engaged in a unique way.

Performance Health Software

As DrChrono’s software is focused more on rehabilitation, their health software can be somewhat limiting when it comes to continually building on a client’s overall health and fitness lifestyle.’s features are built to not only help your clients get more fit but improve their general health. We include many features that help clients live healthier lives.

Our Performance Health Software allows you to:

  • Reengage clients through automated assessments
  • Retain clients by showing journey
  • Track measurement data, injuries, etc.
  • Optimize the delivery of personalized workouts and nutrition


With, custom assessments can be created and automatically trigger custom workouts based on the data acquired. This allows your clients to know what can be hindering them from reaching their potential and how they can improve.

Performance & Measurement Reports

The main type of performance and measurement reporting DrChrono offers is providing custom or prebuilt physical therapy forms that include data such as range of motion, pain severity, vitals, and more.’s custom assessments can provide history, measurement data, injuries, photos/videos, and goals. You have many performance and measurement options to choose from such as weight, height, activity level, distance runs, power output, range of motion measurements, and others.


The only type of nutritional capability that DrChrono offers is the ability to provide clients with an initial nutritional assessment form. Their software is not capable of nutritional tracking. With you are able to monitor your client’s eating habits. and track daily nutrients such as carbs, fat, protein, etc. You are also able to upload meal plans, files, and pictures.

Software DrChrono Pricing

How much does DrChrono cost? In order to receive the DrChrono pricing structure, you have to input information about your company on their website and request a quote. They offer feature pricing tiers in which the plans that have more features cost more.

DrChrono Software Competitors

Common competitors of DrChrono include WebPT, AdvancedMD for Physical Therapy, and SimplePractice.

The Bottom Line: Pros and Cons

Choosing software can be a daunting process as the software you choose needs to be easy to use, flexible, and help run your business efficiently. Many software platforms fail to include features that truly help your business but thankfully is different.

DrChrono Cons

DrChrono has a solid software platform but it is not designed for fitness businesses. It is not designed with the growth of your fitness business in mind and can be somewhat limiting as it specifically tends to healthcare practices. The many reviews of their inadequate customer service cause major concerns as well. Users have even complained about their business suffering because they could not get features to work and DrChrono’s customer support sometimes took weeks to follow up with them. Pros

The all-in-one fitness software platform is built to provide endless opportunities for your business to succeed. Our features enable your business to grow in revenue and size for now and the future.

With features such as workout creation/logging, e-commerce capabilities, custom assessments, numerous integrational options, and more there is no doubt you will have the necessary tools to successfully run your business.

We have a world-class development and customer support team with an advisory board comprised of some of the top fitness professionals. If you are ever in need, rest assured, you will have a dedicated and highly experienced support team to guide you every step of the way.

What features are most important to your business?

If you are ready to equip your business with software built for success, book a demo with today!


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